Refund policy

⭐ JARINE – Refund & Return Policy

Last updated: August 2026 Contact: support@jarine.co.uk

At JARINE, every product is made‑to‑order and fulfilled by our production partner, Printful. Because items are custom‑printed specifically for you, we follow Printful’s return and replacement guidelines.

Please read this Refund Policy carefully before placing an order.


1. Return Window (Damaged, Defective, Wrong Item Only)

You must report any issues within:

⭐ 7 days of receiving your order

We accept returns ONLY for:

  • Damaged items

  • Misprinted items

  • Incorrect items

  • Manufacturing defects

This is required by Printful.


2. Items NOT Eligible for Return

We cannot accept returns for:

  • Wrong size ordered

  • Change of mind / buyer’s remorse

  • Colour differences due to screen display

  • Items that have been worn or washed

  • Incorrect address provided by customer

  • Sale items, clearance items, or gift cards

Please check size charts carefully before ordering.


3. How to Start a Return

Email us at:

support@jarine.co.uk

Include:

  • Your order number

  • Clear photos of the issue

  • A description of the problem

❗ IMPORTANT

Do NOT send items back to our business address or to Printful directly.

If your return is approved, we will:

  1. Open a return request with Printful

  2. Printful will generate a unique return address + label

  3. We will send you the correct return instructions

Unauthorized returns will be rejected.


4. Refunds

If your return request is approved:

  • Refunds are issued to your original payment method

  • Refunds may take 5–10 business days

  • Shipping fees are non‑refundable unless the item was defective

Banks may take additional time to process the refund.


5. Exchanges

We do not offer exchanges for size or colour. You may place a new order with the correct size.


6. Lost or Stolen Packages

We are not responsible for:

  • Packages stolen after delivery

  • Packages lost due to incorrect address

  • Packages marked “delivered” by the courier

If a package is lost before delivery confirmation, we will assist with a replacement.


7. Delivery Delays

Delivery times are estimates only. We do not offer refunds for delays caused by:

  • Couriers

  • Customs

  • Weather

  • Seasonal volume

  • Global events


8. Contact Information

For all refund or replacement requests:

Email: support@jarine.co.uk Business Address: 390 Barking Rd, London E13 8HJ, United Kingdom

(This address is for legal contact only — not for returns.)

✔ “Do NOT send returns to our business address.”

✔ “We will provide the correct return address after approval.”